Questions and Answers

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Jump to: navigation, search is a cost-effective self-service system offering powerful online booking engines for your own website property management and optional channel management.

Bookings shows real-time availability. Bookings can be instant (auto confirmed) or on request (manually confirmed or declined). Bookings can be changed or moved to another room if required.


You can give guests the option to view and cancel bookings but not change them.


You can set which information your require the guest to enter when they make a booking.

Channel Manager

We have a two way XML connection with mayor booking channels so can export inventory and prices and import bookings and modifications to bookings.The capabilities of the connection depend on the channel. You can find details for each connected channel here.

If required you can set different rates for your own website and booking channel(s).


You can set the system to use one master currency. The new responsive version of the booking page allows you to use a currency converter. If you are using booking channels which require a different than your standard currency you can ass a multiplier to prices to convert to a different currency.

If you are using multiple properties you can set a different currency for each.

Deposit Payments and Payment Gateways

You can use to receive deposit payments with the booking or collect credit card details. GeniusHotelBooking system is connected to South East Asia's most accepted payment gateway: the 2c2p Payment Gateway. 2c2p recognizes Asian's reluctance to use credit card and prefer counter service and online banking for e-Commerce. Other integrated payment gateways are Paypal (which also allows credit card payments), Stripe, Realex, Authorize.Net, Paymill and Bitpay. All later payments have to be processed outside the system. does not handle money. All payments go directly into your account with the payment gateway.

To use this service you will need an account with the payment gateway you want to use. charges a small per transaction fee and the payment gateway will charge their fees.

All the payment gateways we connect to are fully PCI DSS compliant.

Alternatively you can securely collect credit card details and process the payment through your own bank or merchant account. is not involved in deposit collections for bookings from booking channels. Each booking channels handles them according to their rules/your account settings. If you use Stripe as payment gateway you can choose to send credit cards supplied by all channels directly to Stripe where the cards can be charged.

Facebook provides a Facebook app to accept bookings directly from a facebook page.

Google Analytics / Tracking

You can install Google Analytics on you booking page. also has a built in logging system which will give you information on the activities on your booking page and where a booking originated from).

Import Data / Connect to other Systems /API

If you need to import bookings into you can use a csv via our API (accessable only through our technical team). For some channels we can try to import bookings.

The API can also be used to im/export other data, connect to third party systems or to build your own application.


The backend is English, and can be tailored into Thai and Mandarin. The booking page where guest can make their bookings is available in 25 languages (Bulgarian, Burmese, Catalan, Chinese, Danish, Dutch, English, Finnish, French, German, Greek, Italian, Japanese, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, and Turkish).

Hosts can choose to activate one or more languages to give guests the option to book in their own language.

Messaging and Notifications

E-Mail You can set up template Emails to manually or auto send to guest e.g. x days before arrival/departure, based on origin of the booking etc. You can export all bookings and process the data e.g. add to your mailing lists.

Bookings through OTA´s will be confirmed directly through the OTA not from


Guest information and contact details can be downloaded to be imported into external mailing lists.


The design of the control panel is responsive meaning it adjusts to the size of the screen. This allows you to perfom all actions from your smart phone or tablet it you need to.

The booking page is mobile friendly. It detects which device the guest uses and adjusts the view accordingly.

Multiple Properties / Agency Functions

With you can manage multiple properties in one account. You have the option to create subaccounts with individual logins for each property. The subaccounts can have their own login with full access (read and write) or limited access (read only).

We do not have a way to automatically split payments or calculate commission. You could collect the deposit from the guest (your commission) and the property collects the balance when the guest arrives.

Multiple Users

You can create sub accounts with full or limited access rights. Choose from default roles (e.g. admin, backoffice, reception, cleaner) or create you rown roles.


The new responsive booking page allows up to 5 pictures per property plus up to five pictures per room and offer.

By default the adaptive version of the booking page allows for one picture per unit but you can add a Woo slider which will let you display multiple pictures. If you are comfortable working with HTML you can also add multiple pictures directly.

Private Label -Masking Domain

The private label option allows clients to use your own subdomain for your booking page ( so that the domain is not exposed to guest.


You can set a simple or refined rate structure based for example on seasons, occupancies, minimum/maximum stays, time of booking (e.g. last minute).


The system includes a range of predefined reports including revenue reports, arrivals, departures, invoices, occupancy and current guests. You also have the option to create custom reports. All reports can be saved as .csv files. Custom reports are also available for download as Excel or pdf files.

Setup and Customisation is a aided-service system. Setup is done by your administrator and manager. We have setup wizards which introduce the system and guide you through the setup process but it is best ot request an online coaching session via Teamviewer to learn the system.

Almost all elements on the booking page and invoice have classes and you can apply custom CSS to customise them. Your manager or your web designer team help guide you on the use Firebug or a similar tool to look up the classes.

System Status

We do have a worldwide public monitoring system to track our server performance. Even though our service is very reliable there will be occasional short outages due to necessary maintenance. Also, note that we cannot except acts of God.